Refund policy

Return & Refund Policy

CART-L Exchange Policy

At CART-L, we focus on providing premium quality clothing and a smooth shopping experience. Every product is carefully checked before delivery to ensure the best quality standards. Please read our policy carefully before placing an order.

Exchange Only Policy

We do not offer any refunds. All purchases are exchange only, and refunds are strictly not available under any condition.

Exchange is only allowed in the following cases:

  • Wrong size delivered
  • Wrong item sent by mistake
  • Product received is damaged or defective

We always try to make sure every order is correct, but in rare cases where an issue occurs, we will happily assist you with an exchange.

Exchange Conditions

To ensure a smooth exchange process, the following conditions must be met:

  • Exchange request must be placed within 3 days of receiving the order
  • Product must be unused, unworn, unwashed, and in original condition
  • All original tags, packaging, and labels must be intact
  • Proof of purchase (order number or receipt) is required

If these conditions are not met, the exchange request may be rejected.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products that have been used, washed, or damaged after delivery
  • Items returned without original packaging or tags
  • Sale, discounted, or clearance items (if clearly mentioned at purchase time)
  • Products damaged due to customer handling

Exchange Process

To request an exchange, please contact our support team with complete details of your order. Once your request is received, our team will review it and guide you through the process.

Email: cart.l.fashion@gmail.com
Phone: +92 331 1337138

Kindly mention:

  • Order number
  • Issue details (size, damage, or wrong item)
  • Clear description of the problem

Our team will respond as soon as possible and assist you with the next steps.

Important Note

CART-L reserves the right to approve or reject any exchange request after proper inspection. We aim to provide fair and transparent service to all customers while maintaining product quality standards.